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Offer for Car Rental Booking Services with a Driver
IT Travel LP (UK registration number - SL24264, located at Suite 4054 Mitchell House, 5 Mitchell Street, Edinburgh, Scotland, EH6 7BD) hereby extends a public offer for car rental booking services with a driver.
We act as an Agent of the provider who will carry out the trip and perform additional services and goods on site.
Agent's responsibilities:
- Obtain necessary and sufficient data from you to execute the order;
- Transfer these details to the provider, obtaining their agreement to provide the service;
- Inform you about the provider’s readiness to provide the service;
- Accompany and oversee the execution of the order.
By submitting a booking request through the Kiwitaxi Service, you agree to the terms and conditions of this offer and guarantee that all passengers under the age of 18 will be accompanied by a parent or a legal guardian.
1. Key Terms and Definitions
1.1. Agent – Refers to the website, platform, and any associated subdomains operated by Us, where Users can access content, services, and information provided by Us.
1.2. Client – Any individual using the Kiwitaxi Service to book a car rental service with a driver.
1.3. Rental – A comprehensive service that includes:
- Waiting for the Client at a predetermined location until their arrival or the expiration of the agreed waiting time;
- Meeting the Client;
- Escorting the Client to the vehicle, and placing luggage in the vehicle;
- Transporting the Client in a vehicle provided by a third-party transportation provider for the duration specified at the time of booking;
- Delivering the Client to the designated rent completion point.
Vehicle types may range from economy, comfort, and business class cars to minivans, minibuses, and buses depending on the Client-selected tariff and the number of passengers.
1.4. Carrier – A transportation company that operates in the region where the rental is provided and has an agency agreement with IT Travel LP. According to this agreement, the Agent transmits information about the Rental to the Carrier, who in turn is obliged to provide a vehicle, transport the Client during the specified period and, if necessary, organize a meeting at the airport. Contractual relations between the Carrier and the Client are governed by the passenger and luggage transportation offer and applicable conditions of this agreement.
1.5. Additional Services and Goods - Any products and services that the Carrier may offer in addition to the Rental. These may include services related to meeting and escorting the Client, equipping the vehicles, or providing useful services and goods to the Client. Depending on the chosen tariff, these services and goods may be included in the price of the main service or purchased for an additional fee.
1.6. Kiwitaxi Service - A platform accessible via the website kiwitaxi.com and other applications and channels, which allows the Client to book a Rental, receive information about the Order, leave or request feedback. The Service simplifies the process of selecting and booking vehicles for Rental, also offering additional services related to the Rental, including meeting at the airport. All transport services are provided by licensed transport companies with whom Kiwitaxi has contractual relationships.
1.7. Booking Request – A request by the Client for the cost and terms of the Rental by providing all necessary information to the Agent. Submission of a Booking Request does not obligate the Client to accept the service at the terms offered.
1.8. Voucher – A document that contains detailed information about the upcoming Rental, including time, meeting place, duration, and conditions of the service provided. The voucher is issued to the Client by the Agent as confirmation of payment for the upcoming service or as a document establishing the payment order.
1.9. Order – A Booking Request that has been confirmed by both the Client and the Carrier. The confirmation of the Order signifies both parties’ agreement to execute the Rental according to the arrangements specified in the Booking Request and confirmed in the Voucher.
2. Booking Conditions
2.1. When making a booking through the Kiwitaxi Service, the Client is required to provide all necessary information and bears full responsibility for its accuracy and authenticity. The Client also assumes the risks associated with the inability to receive services or receiving services of inadequate quality due to the provision of incomplete or incorrect information.
2.2. The Agent may request clarification of the data after the initial processing of the Client’s booking. After clarification and confirmation of the data, the Agent shall forward them on to the Carrier to decide on the feasibility of performing the Rental.
2.3. The minimum time for accepting a booking request (taking into account possible clarifications) before the start of the rental is 48 hours. Requests received later than these deadlines may be rejected by the Agent.
3. Meeting and Destination Place, Route
3.1. The meeting place is the address where the Carrier’s representative meets the Client.
3.2. Rent completion point is the address where the driver is to deliver the Client.
3.3. Addresses are determined within a geographical location, such as a district or administrative unit. The address may be a hotel name, transport hub, precise coordinates, or a specific point on the map. The possible formats for specifying the meeting and destination locations are determined by the Kiwitaxi Service.
3.4. The route is the sequence of locations or attractions specified by the Client at the time of booking and agreed upon with the Carrier. The itinerary is subject to change prior to final approval.
4. Duration, Date, and Time of Meeting
4.1. Duration is the time during which the Rental is carried out.
4.2. The date and time of the meeting determines when the Carrier’s representative (employee) should arrive at the meeting place at the local time and date specified in the Booking and Voucher. The date and time may be related to the flight number, train, or ship name, while the formats for their indication are regulated by the Kiwitaxi Service.
4.3. Free waiting time is the period after the beginning of the Rental during which the Carrier waits for the Client at the meeting point without changing the cost of the transfer. It amounts to 90 minutes for airports and ports, and 15 minutes for other departure points.
4.4. Responsibility for timeliness: The Client is responsible for calculating the meeting time in order to arrive on time at airports, ports, train stations and other places. The Client is responsible for any delays and associated losses. The Kiwitaxi Service indicates the approximate travel time, which may vary depending on the weather and road conditions on the day of the Rental.
4.5. When making a booking for a Rental where the destination is an airport, the Client is advised to set the start time of the Rental considering the Rental duration and an additional 3 hours for check-in and other airport procedures.
5. Choice of Vehicle Class
5.1. The Client must ensure that the number of passengers, including children, does not exceed the capacity of the selected vehicle class.
5.2. The Client bears full responsibility for choosing and ordering suitable child car seats for children traveling within the Order. Incorrect selection or absence of a child safety seat may result in the refusal of the service.
6. Luggage
6.1. The maximum dimensions of standard luggage accepted for transport are 158 cm (63 inches) in the sum of three dimensions.
6.2. Luggage exceeding these dimensions, as well as sports equipment (skis, snowboards, golf bags, surfboards, bicycles, etc.), baby strollers, wheelchair strollers, musical instruments, pet carriers, etc., are considered non-standard luggage and are subject to additional agreement and may lead to an increase in the cost of the service.
7. Contact Details
7.1. When creating a Booking, the Client must provide the Agent with the following information in order to clarify necessary information and to be informed in a timely manner of the reservation conditions and any changes thereto:
- Name and surname;
- Mobile phone number;
- E-mail address;
- Other information (if necessary).
7.2. The Agent guarantees the confidentiality of the information provided by the Client when creating the Booking, using it strictly in accordance with the purposes and conditions specified in the Privacy Policy.
7.3. IT Travel LP processes the Client's personal information for the following purposes:
- Transferring to the Carrier to perform the Rental;
- Managing, processing, distributing, and monitoring the execution of the Rental;
- Consulting and supporting the Order;
- Improving the Service based on website visitation statistics, sales, and feedback about the Service and the services provided;
- Improvement of offers, marketing, and targeted advertising.
The Client has the right to withdraw their consent to the Privacy Policy by sending an appropriate e-mail to support@kiwitaxi.com. Also, the Client may opt out of e-mail newsletters by clicking the unsubscribe button in the e-mail.
8. Information, Support, and Order Execution Monitoring
8.1. The Agent sends all important information related to the Client’s Order to the e-mail and/or phone number provided by the Client at the time of Booking.
8.2. The Client fully bears the risks of not receiving or timely viewing messages, as well as the risks associated with unauthorized access to their e-mail and/or phone.
8.3. In case of any questions, the Client may contact the Agent's Support Service or the Carrier's representative using the contact details provided in the Voucher.
9. Changes to the Booking (Order)
9.1. Changes to the booking conditions are accepted by the Agent no later than 24 hours before the start of the Rental.
9.2. If the Agent cannot accommodate changes requested by the Client within less than 24 hours prior to the start of the Rental, the funds previously paid by the Client will not be refunded.
10. Cancellation of the Booking (Order)
10.1. The Client may cancel the Order and receive a full refund of previously paid funds if the cancellation is made more than 24 hours before the start of the rental.
Cancellations made by the Client after this period will result in the retention of the deposit paid, without the possibility of a refund.
10.2. The Agent is not responsible for cancellations or delays of flights or other circumstances beyond its control, and does not guarantee to wait for the Client beyond the specified free waiting time.
10.3. The Agent may cancel the Client’s Order and refund the full cost in case of the Carrier’s failure to meet obligations or other emergency circumstances.
10.4. The terms and conditions for the Client to receive the refunded funds may vary depending on the policy of the servicing bank or payment system.
The Agent’s obligation to refund the money is considered fulfilled from the moment the funds are debited from the Agent’s account in favor of the Client, or from the moment the Agent sends a refund instruction to the international payment system.
11. No-Show by the Client
11.1. The mobile phone of the Customer, specified in the reservation and voucher, must be switched on and available for communication during the start of the Rental, the waiting period and until the Client meets with the Carrier's representative.
11.2. If the Client does not appear at the specified meeting point at the time the free waiting period ends and does not answer incoming calls from the Agent or the Carrier, the Carrier is entitled to cancel the Rental and leave the meeting place. In such cases, the provisions of paragraph 11.3 of this offer shall apply.
11.3. If the transfer does not take place due to the Client's failure to appear at the agreed time and place, the Agent shall retain the full cost of the Rental. The Customer shall not be entitled to any compensation for any loss incurred as a result of not receiving the service.
12. No-Show by the Carrier
12.1. If the Carrier is not present at the agreed meeting point at the start of the Rental, the Client must immediately attempt to contact the Carrier and the Kiwitaxi Support Service.
12.2. The Client has fourteen calendar days from the date specified in the Booking as the commencement date of the Rental to file a claim for No-Show on the part of the Carrier.
12.3. To file a claim for the Carrier’s No-Show, the Client must provide the Agent with the following documents:
- Confirmation of being at the meeting point at the start of the Rental;
- Proof of calls to the Carrier and the Agent's Support Service to report the No-Show.
12.4. Evidence of the Client’s presence at the meeting point may include photos of the Client with clocks and the hotel’s reception desk (if the departure point is a hotel), clocks and the airport or station’s timetable board (if the departure point is an airport or station), or any other proof of the Client’s presence at the departure point at the start of the Rental.
13. Force Majeure
13.1. The parties shall be exempt from liability for non-performance or improper performance of their obligations if such performance becomes impossible due to force majeure, i.e. extraordinary, unforeseeable and unavoidable circumstances that could not reasonably be foreseen, avoided or overcome at the time of the conclusion of the contract and are beyond the control of the parties. Such circumstances include natural disasters (earthquakes, floods, hurricanes), fire, widespread disease (epidemics), strikes, military actions, acts of terrorism, sabotage, transportation restrictions, government bans, trade bans, including with certain countries, due to international sanctions, and other circumstances beyond the control of the parties.
13.2. The parties shall immediately inform each other of the occurrence of force majeure circumstances and shall confirm the occurrence of force majeure with a document from a competent authority, obtained in accordance with the legislation of the country where the force majeure circumstances have occurred.
13.3. If a party fails to comply with the conditions set out in this Section, it may not invoke force majeure as a basis for exemption from liability for performance of obligations.
14. Refund of Money
14.1. The Agent will return the funds to the bank account indicated by the Client at the time of confirmation of the order, within a maximum of sixty working days. If the booking was paid by credit card, the refund will be processed through the technology of the international payment system to the same card used for payment.
14.2. In order to avoid a double refund, the Agent may refuse a refund for an Order if a chargeback procedure has already been initiated by the issuing bank for the same Order.
14.3. The Agent’s obligation to refund money is considered fulfilled from the moment the funds are debited from the Agent’s account in favor of the Client or from the moment the Agent sends an instruction for a refund to the international payment system.
14.4. The terms and conditions for the Client to receive the refunded funds may vary depending on the policy of the servicing bank or payment system.
15. Claim Procedure
15.1. If the Client is dissatisfied with the quality of the car rental search and booking service, they must send a claim to the Agent’s e-mail: support@kiwitaxi.com within fourteen calendar days after the day the Rental was carried out. Complaints made after this period may not be considered.
15.2. The Client has the right to make claims to the Carrier related to the quality of the transportation services provided, including claims for compensation for damage caused to health, life, or property.
15.3. If the Client does not have the contact information of the Carrier, the Client may request the Agent's assistance by sending an e-mail to support@kiwitaxi.com. The Agent will promptly forward all such inquiries to the Carrier.
16. Miscellaneous
16.1. The contract based on this offer is concluded in Edinburgh, Scotland.
16.2. The contract, based on this offer, is effective from the moment of its conclusion until the complete full performance of the obligations by the parties.