Private Chauffeur Service for Day Trips & Sightseeing

To hire a chauffeur-driven car, simply choose your city and fill out the booking form, indicating your dates, time, and route preferences.

We’ll reach out to our drivers, and within 24 hours, you’ll get an offer right in your inbox.

After submitting your request, we will provide you with an offer with a price from the driver. If you decide to accept the offer and complete the booking, a voucher confirming your car rental with a driver will be sent to your e-mail.

If you do not receive the e-mail, please check your “Spam” folder or contact our support service by e-mail at support@kiwitaxi.com or chat on our website.

If there are more than 24 hours left before your desired trip, you will have 12 hours to make a decision. If there are less than 12 hours left until the trip, you will have 6 hours to accept the offer and pay for the trip.

If you do not accept the price offered by the driver for your request, the order will automatically be canceled. Please contact support so we can help you find an alternative option.

Within 24 hours after placing your order, you will receive an offer from a private driver with the current price by e-mail.

The cost depends on the class of the car, the duration of the rental, and additional services.

At Kiwitaxi, the minimum rental period is 3 hours, giving you plenty of time for a comfortable ride.

Yes, we are happy to provide you with transportation for any period of time you need.

Please specify the start and end dates of the rental in your request, as well as the number of hours per day you will need the car with a driver. We will send you a cost estimate within 24 hours.

We recommend booking at least 48 hours in advance to ensure driver availability and the best possible service.

Absolutely! You can leave your requests in the "Comments" section. Our drivers will help craft the perfect route for exploring the city, allowing you to see its main attractions and dive deeper into its culture and history.

We accept Mastercard and VISA cards. All payments are processed through secure systems, ensuring the safety of your data.

We require full prepayment at the time of booking confirmation, so you can travel worry-free

It is possible to extend the rental if the driver is available. Please contact our support service so we can calculate the additional cost that you will need to pay the driver.

For your convenience, the chauffeur-driven car hire service is fully paid in advance on our website. If additional payment is required, we recommend using the currency specified in your voucher. Please note that payment in a different currency may require prior agreement with the driver.

You can easily update your order by reaching out to our customer support at the contacts below.

You can cancel the chauffeur-driven car hire service no later than 24 hours before the trip starts. To do this, contact support via e-mail at support@kiwitaxi.com or chat on our website.

Yes. If you cancel more than 24 hours before the start of the trip, we’ll refund the prepayment to the card used for the original payment within 5-7 business days.

If more than 24 hours have passed since the booking was made, and you have not received an e-mail with offers, please contact our support service with your booking number. We’ll check the status of your request and do our best to assist you.

Your driver will meet you holding a sign with your name and surname as provided during the booking.

For airport pick-ups, the driver will meet you just after passport control and baggage claim, waiting for up to 1.5 hours near the arrivals area exit.

For port meetings, the driver will wait at the designated meeting spot for 1.5 hours.

When departing from a hotel, the driver will wait for you in the lobby for 15 minutes.

Detailed meeting instructions can be found in the voucher confirming your trip, which will be sent to your e-mail. It will also include the driver’s phone number.

Yes, regardless of the meeting place, your private driver will have a name sign with your name and surname.

All the private driver’s contact details will be provided in the voucher sent to your e-mail after the booking is paid. 24 hours before the start of the trip, the driver will contact you via messenger to confirm the time and place of the meeting.

We try to assign drivers who speak the client’s language or at least English. However, we cannot guarantee the driver’s knowledge of a specific language. If communication in a specific language is important to you, please mention it in the “Comments” section, and we’ll do our best to accommodate your request.

If your flight is delayed by less than 30 minutes, the driver will adjust their arrival time accordingly. If you become aware of a longer delay, please inform the driver or the Kiwitaxi support team via e-mail at support@kiwitaxi.com or online chat. Provide your booking number and the new start time of the rental. Please note that exceeding the included waiting time may incur an additional charge from the driver.

A child of any age is considered a passenger, so it is important to specify the number of children and their ages when booking to ensure the hire of a car with a driver is as comfortable and safe as possible for you and your family.

According to the laws of most countries, children under 12 years of age are required to have child seats. Failure to comply with this requirement may result in the inability to carry out the car rental with a driver.

Please do not forget to add a child seat to your order, as it is legally required for the trip.

We are happy to assist passengers with disabilities. Although our vehicles are not equipped with a special lift for wheelchairs, we offer spacious vehicles that will make your trip as comfortable and safe as possible.

The private driver will assist with boarding and will load the wheelchair into the vehicle.

Please specify this information when booking in the “Comments” section so we can select the most suitable vehicle for your trip.

Please specify the type of non-standard luggage (e.g., skis, snowboard, bicycle, etc.) in the comments section of your order. We will select a suitable vehicle to make your trip truly comfortable. You can also contact us for consultation via e-mail at support@kiwitaxi.com or online chat.

Absolutely! We’re pet-friendly and strive to create comfortable conditions for traveling with your furry companions.

Our drivers have undergone special training to ensure safety and prevent stress during the trip.

Please indicate when placing your order that you are traveling with a pet.

For convenience, we ask you to transport the animal in a carrier and to have all necessary documents with you. For everyone’s safety and comfort, keep your pet in the carrier throughout the trip.